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VPN infrastructure maintenance / June 28, 2017

We would like to inform you that we have planned maintenance which includes an upgrade of our VPN infrastructure which is used when customers gain access to iDRAC of their dedicated servers through VPN.

During this process, we will switch to another vendor's equipment, which should allow our customers to connect to the VPN without NAT-t.

This improvement is necessary for maintaining the quality of our services and making our platform more comfortable for our customers.

iDRAC access will still be available through the public network without VPN. Downtime of dedicated servers is not expected. VPN access credentials will not change.

Maintenance details:
— Start date: June 28, 2017 07:00 UTC
— End date: June 30, 2017 16:00 UTC
(please note: June 28, 2017 07:00 UTC = June 28, 2017 9:00 Amsterdam and Luxembourg time = June 28, 2017 10:00 Moscow time)

Upgrade schedule by location:
— June 28, 2017, from 07:00 to 16:00 UTC — AMS1, LUX1, MOW1
— June 29, 2017, from 07:00 to 16:00 UTC — DFW1, DFW2, WAS2
— June 30, 2017, from 07:00 to 16:00 UTC — SIN1, HKG1

Service impact:
— iDRACs of all dedicated servers will not be accessible through VPN for up to 4 hours within the maintenance window for each location;

During the maintenance, the VPN servers will be updated one by one. Therefore different VPN servers may be unavailable at the different periods of time.

Should you have any questions regarding the maintenance, please do not hesitate to contact us.