Dear BlueVM Customers,
I'd like to take the opportunity to thank you, BlueVM loyal supporters, for your continued commitment to giving us a chance to serve you with our services for your hosting needs.
This is the official announcement that
BlueVM has been acquired by New Wave NetConnect LLC. We are very aware of how poor the performance and support has been in the past and are fully engaged to get BlueVM operations running smoothly once again.
With that being said, we do please ask for some patience. The process to recover BlueVM is not an overnight project. We are setting our cross hairs on current customers only. What this means is that no new orders will be accepted until our current customers are taken care of.
One of the main issues with BlueVM performance was the Feathur control panel. We will be migrating all packages to SolusVM for more stability. At this point in time, all OpenVZ packages have been moved to SolusVM, KVM packages will be the next phase to be moved and should be finished 100% in the next week.
Here is the plan as we work on BlueVM:
- Dedicate more support staff to the supprt desk
- Move all packages to SolusVM (All OpenVZ Completed)
- Migrate all packages off slabbed nodes onto bare metal
This process will be the longest process, and we are aiming to have this completed by
August 1st, 2015.
I hope that the continued improvement on services will impress. I hope that the new around-the-clock support team will impress you with their knowledge and friendliness. If not, I hope you'll get involved during this transition, and I look forward to hearing your feedback.
Follow us on Twitter at @chicagovps, and let us know how we're doing. We do appreciate your patience and understanding.
Sincerely, Chris Fabozzi
Director of Operations, New Wave NetConnect LLC.
